NCLA - North Carolina Assisted Living Association
Balloon

Attitude is Alt1tude

2022 NCALA Annual Conference

October 4-6, 2022
Benton Convention Center
Winston-Salem, NC
Members RegistrationNon-members Registration
Conference will be offered LIVE only this year.

Come soar with us!

Join us in-person ONLY this year for what promises to be an UP-lifting conference!

With over 15 hours of continuing education credits available, engaging speakers with timely and relevant content, networking with your peers, and time to unwind with your friends, the 2022 NCALA Conference and Trade Show promises to be an UP-lifting event! Participate in our prize drawings, raffle, and silent auction for a chance to take home some extra cash or to win an item that puts a smile on your face!

  • CEUs are applicable for all NC Assisted Living Administrators and NC Family Care Home Administrators. NCALA is in the process of applying for credit approval through other boards and associations.
  • Refund Policy: We would hate for you to miss this conference, but if you must, cancellations and request for refunds must be received by September 20, 2022. Substitutions can be made. Cancellations and substitutions should be submitted via email to stephanie@ncala.org.
  • **Please note that there will not be a virtual or recorded option offered this year. This event is in-person only.
  • DSS and Ombudsmen may register for free; however, you will need to call (919-467-2486) or email stephanie@ncala.org to register, rather than using the online registration form.

Our 2022 Speakers

Manley Feinburg

Speaker, Leader, Author, Vertical Lessons, Inc.
Read Bio

Manley is the founder of Vertical Lessons, Inc. He is an award-winning international keynote speaker, business leader and author. Leveraging more than twenty years of business, professional speaking and adventure experience, his insight and energy will inspire and equip you to step up and reach your next summit. Manley’s 11 years of leadership influence contributed to a workplace culture that landed Build-A-Bear Workshop on the FORTUNE 100 Best Companies to Work For® List four years in a row. Manley served two terms as the president of the St. Louis chapter of the National Speakers Association

Rhonda DeMeno

RN, BS, MPM, RAC-CT, A-IPC, CPHRM Director Clinical Risk Services -Senior Living Center of Excellence, Willis Towers Watson
Read Bio

Rhonda has over 30 years of experience in the senior living industry as an expert on post-acute operations. Rhonda has held executive roles in serving the Senior Living industry, including Vice President for Sun Health Consulting Services, Senior Nurse Consultant for both Polaris Group and Health Dimensions, and National Director of Clinical Reimbursement and Regulatory Compliance Lifespace Communities and Corporate Compliance Officer for Lifehouse. Rhonda is a published author of the Long-Term Care Mock Survey Toolkit and multiple white paper topics on Medicare, Medicaid, and Managed Care payment systems, infection control, COVID-19 related topics, regulatory compliance, and Senior Living operations.

Rhonda is an active member of Argentum and participates in the Clinical Executive Committee and Vaccine Task Force.

Brooks Kenny

MPH – Vice President, Consumer Engagement & Partnerships, UsAgainstAlzheimer’s
Read Bio

Brooks Kenny serves as Vice President of Consumer Engagement and Partnerships at UsAgainstAlzheimer’s. In this role, she leads consumer-facing platforms and strategic, cross-cutting partnerships that engage people to advance the organization’s mission – beginning with the BrainGuide platform, the latest in a series of brain health education initiatives. She also directs the Women’s Leadership Council – a group of executive women that are spotlighting the disproportionate impact of Alzheimer’s disease on women. Brooks is a nationally recognized subject matter expert in caregiving and women’s brain health and often speaks with diverse groups on these topics. She has more than two decades of experience in health communications, previously serving as Managing Director at High Lantern Group, a healthcare communications agency, as well as Founding Partner in a technology startup serving family caregivers where she was responsible for the growth strategy to reach 1 million users.

Megan Lamphere

Section Chief, N.C. Division of Health Service Regulation, Adult Care Licensure Section
Read Bio

She has served in the Division since 2008 in various capacities including Assistant Chief of the Health Care Personnel Registry Investigations Branch, Rulemaking Coordinator for the Division, N.C. Medical Care Commission, and the N.C. Radiation Protection Commission, and as a Facility Survey Consultant with ACLS. With ACLS she was also responsible for the implementation of the North Carolina Star Rated Certificate program for adult care homes. Prior to working in state government Megan worked in several facets of NC’s long term care industry including nursing homes, CCRC’s and home health. Megan graduated from Ohio University with a Bachelor of Social Work and East Carolina University with a Master of Social Work and Graduate Certificate in Gerontology. She is also a N.C. Certified Assisted Living Administrator.

Teresa Hoosier, RN, CDN

Associate Clinical Director, Accreditation Commission for Health Care (ACHC)
Read Bio

Teresa is the Associate Clinical Director for Accreditation Commission for Health Care (ACHC), where she manages multiple programs to include Assisted Living, Behavioral Health, Renal Dialysis and Telehealth.  She brings to the industry over 28 years of experience as a Registered Nurse and earned her certification as a dialysis nurse in 2007.

Although she has worked in various roles throughout her nursing career, Teresa’s years of experience and areas of expertise focus on clinical education and regulatory compliance, as well as quality assurance and performance improvement. With this experience, Teresa has used her skills and knowledge to assist organizations in building and maintaining effective quality assurance programs that focus on daily operations to support ongoing and continuous improvement.

Teresa previously served a combined 8 years as a member of the Medical Review Board and as a Divisional Board member for ESRD Network 6. She also served for 4 years as a speaker with the National Nurses Speakers Bureau for Amgen Inc.

Ken Burgess

Shareholder, Baker Donelson
Read Bio

Ken advises providers on legal issues arising in hospitals, skilled nursing facilities, assisted living communities, hospice, home health, and other spheres of health care.

Ken also represents ancillary providers, including pharmacy, durable medical equipment (DME), and therapy. He advises clients on Certificate of Need (CON), Medicare/Medicaid enrollment and licensure issues, appeals of quality-of-care issues, and transactional matters.

Ken is a frequent national lecturer and author of industry manuals, national trade journal magazine articles, and similar training. Ken previously served as the Senior Director of Legal Services and Facility Operations of the American Health Care Association (AHCA), as the General Counsel of the North Carolina Health Care Facilities Association (NCHCFA), and as the General Counsel of the Assisted Living Federation of America (ALFA), the national assisted living trade association in Washington, D.C.

Ian Stauffer

Of Counsel, Baker Donelson
Read Bio

Iain Stauffer represents health care providers in matters involving Medicare and Medicaid reimbursement, compliance, enforcement, and litigation. He represents Medicare providers in multiple levels of Medicare appeals including redetermination, reconsideration, Office of Medicare Hearings and Appeals, and the Medicare Appeals Council. He also represents individual practitioners before various North Carolina licensing boards.

Iain served in the North Carolina Attorney General’s Office for more than a decade, most recently with the Public Assistance Section. In that position, he represented the North Carolina Department of Health and Human Services (NCDHHS) and the Division of Medical Assistance in matters involving Medicaid, post-payment audits, overpayments, provider enrollment denials and terminations, provider suspension actions, and claims denials complex litigation involving Medicaid before the Office of Administrative Hearings, Superior Court, North Carolina Business Court, and the North Carolina Court of Appeals

C. Ramsey

Magnet Culture
Read Bio

Courtney received her MBA and BBA in Marketing from Texas A&M University. She holds her Professional in Human Resources (PHR) certification and is a Certified Professional in Talent Development with the Association for Talent Development. Workforce Retention Strategist, Courtney Ramsey, uses her real-world, engaging approach to shift manager mindsets so they can better lead and retain today's new workforce. Courtney has trained over twenty thousand associates in the areas of leadership, business management, conflict resolution, effective communication, and operations, helping companies like: JCPenney, Sephora inside JCPenney, and Zale Corporation save millions.

Conference Sessions

15 total NC DHSR Continuing Education credits available

This program has been approved for Continuing Education for 10.5 total participant hours by NAB/NCERS—Approval #20231003-13.50-A86153-IN.

This nursing continuing professional development activity was approved by the North Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. #9432- 10.5 Hours

Select the day below to see the schedule for that day.
Tuesday, Oct 4
Wednesday, Oct 5
Thursday, Oct 6
12:00 pm
 – 
1:30 pm

Session Title: Reaching Your Next Summit: 4 Vertical Lessons to Lead in the Unknown

1.50 CE

Room assignment: Salem 2

General Session: Welcome and Opening Keynote

Presenter: Manley Feinburg, Speaker, Leader, Author, Vertical Lessons, Inc.

Session Description & Outcomes:

Professionals often struggle to deliver more value under tightening business constraints and rising expectations. Add the complications of regulations, engaging a multi-generational work force, constantly evolving technology, economic pressure, plus the chaos of day-to-day life; and you have a serious challenge. Oh, and not to mention the challenge of surviving a global pandemic! After facing the same frustrations from the front lines to the executive level for more than 20 years; the answer is in equipping individuals at all levels to think, act and influence as leaders in their environment. In this keynote, attendees will:

  • Gain 4 leadership strategies that will empower every attendee to stretch their comfort zones and lead beyond their position
  • Drive innovation by encouraging individuals to step up, support others, and say what they see
  • Identify 3 critical characteristics you need to look for, develop and demand from yourself and every team member to achieve breakthrough results
  • Engage, equip, and inspire attendees with multiple ideas they can use immediately to develop stronger relationships and increase their influence across vertical and horizontal boundaries
1:30 pm
 – 
1:45 pm

NETWORKING BREAK

Location assignment: Salem Foyer

1:45 pm
 – 
3:15 pm

Session Title: From Insight to Action: 3 Vertical Lessons to Find Clarity in Chaos and Build Momentum

1.50 CE

Room assignment: Salem 2

Breakout #1

Presenter: Manley Feinburg

Session Description & Outcomes:

Deep dive into 3 Vertical Lessons to help you internalize & put Manley’s Keynote Insights into Action. If you are willing to commit to applying the Vertical Lessons, you will see results in all areas of your life! In this deep-dive program you will gain the tactics you need to help you Lead in the Unknown, regardless of your title, role, or responsibilities. You will know exactly what to do next to lead your team to Your Next Summit. In this breakout, attendees will:

  • Gain 5 strategies that will help you Gain Clarity in the Chaos and Build Massive Momentum
  • Equip you with multiple ideas you can use to immediately to develop stronger relationships and increase your influence across vertical and horizontal boundaries in your organization
  • Leave you inspired to put the conference content into action
1:45 pm
 – 
3:15 pm

Session Title: Infection Control on Steroids - An ounce of Prevention is Worth a Pound of Cure

1.50 CE

Room assignment: Salem 3

Breakout #2

Presenter: Rhonda DeMeno, RN, BS, MPM, RAC-CT, A-IPC, CPHRM
Director Clinical Risk Services - Senior Living Center of Excellence

Session Description & Outcomes:

Infection prevention and control programs in the United States have changed significantly since the mid-20th century. Much of this change was a result of the influence of government, regulatory, accrediting agencies and most recently the COVID-19 pandemic. While the pandemic accelerated the timelines for senior living to develop robust infection control plans, and senior living providers have refined their policies and programs for infection prevention, recent surveys conducted by PubMed revealed that 45% of assisted living communities have a pandemic plan and 41% had no pandemic influenza plan.

Senior living providers have other influencers that drive the need for a more robust infection control program strategy such as the COVID-19 pandemic, increasing acuity of patients, aging of the population, complexity, and location of treatment interventions, and the increasing move toward care in-home and assisted living and memory care environments.

This presentation will address the key concepts for infection control programs, review regulatory enforcement, annual pandemic risk assessment plans and interventions to mitigate future risk on infectious outbreaks. This session will:

  • Discuss the relevance of the CDC, CMS and State infection prevention guidelines and regulations for senior living operators
  • Describe key components of an infection prevention plan
  • Describe the relationship between an organizations infection risk assessment and the development of an infection surveillance system
  • List activities associated with pandemic preparedness
  • Explain how resident stratification can be used to tailor health care needs and infection prevention strategies

·   

3:15 pm
 – 
3:30 pm

NETWORKING BREAK

Location assignment Salem Foyer

3:30 pm
 – 
5:00 pm

Session Title: Infection Control on Steroids- An ounce of Prevention is Worth a Pound of Cure

1.50 CE

Room assignment: Salem 3

Breakout #2 REPEAT

Presenter: Rhonda DeMeno, RN, BS, MPM, RAC-CT, A-IPC, CPHRM
Director Clinical Risk Services - Senior Living Center of Excellence

Session Description & Outcomes:

Infection prevention and control programs in the United States have changed significantly since the mid-20th century. Much of this change was a result of the influence of government, regulatory, accrediting agencies and most recently the COVID-19 pandemic. While the pandemic accelerated the timelines for senior living to develop robust infection control plans, and senior living providers have refined their policies and programs for infection prevention, recent surveys conducted by PubMed revealed that 45% of assisted living communities have a pandemic plan and 41% had no pandemic influenza plan.

Senior living providers have other influencers that drive the need for a more robust infection control program strategy such as the COVID-19 pandemic, increasing acuity of patients, aging of the population, complexity, and location of treatment interventions, and the increasing move toward care in-home and assisted living and memory care environments.

This presentation will address the key concepts for infection control programs, review regulatory enforcement, annual pandemic risk assessment plans and interventions to mitigate future risk on infectious outbreaks. This session will:

  • Discuss the relevance of the CDC, CMS and State infection prevention guidelines and regulations for senior living operators
  • Describe key components of an infection prevention plan
  • Describe the relationship between an organizations infection risk assessment and the development of an infection surveillance system
  • List activities associated with pandemic preparedness
  • Explain how resident stratification can be used to tailor health care needs and infection prevention strategies
3:30 pm
 – 
5:00 pm

Session Title: From Insight to Action: 3 Vertical Lessons to Find Clarity in Chaos and Build Momentum

1.50 CE

Room assignment: Salem 2

Breakout #1 REPEAT

Presenter: Manley Feinburg

Session Description & Outcomes:

Deep dive into 3 Vertical Lessons to help you internalize & put Manley’s Keynote Insights into Action. If you are willing to commit to applying the Vertical Lessons, you will see results in all areas of your life! In this deep-dive program you will gain the tactics you need to help you Lead in the Unknown, regardless of your title, role, or responsibilities. You will know exactly what to do next to lead your team to Your Next Summit. In this breakout, attendees will:

  • Gain 5 strategies that will help you Gain Clarity in the Chaos and Build Massive Momentum
  • Equip you with multiple ideas you can use to immediately to develop stronger relationships and increase your influence across vertical and horizontal boundaries in your organization
  • Leave you inspired to put the conference content into action
5:00 pm
 – 
7:00 pm

Session Title: Opening Reception

2.0 CE

Location assignment : Salem Foyer

Platinum Sponsor Education Fair, Legislative Update, and Silent Auction benefitting the NCALA PAC!

(Plan to join us for drinks and heavy hors d'oeuvres and bid on items at our silent auction.)

8:30 am
 – 
10:00 am

Session Title: BrainGuide: New Resource Empowering Individuals to Take Action in Their Brain Health Journey

1.50 CE - Dementia Specific

Room assignment: Salem 1

Presenter: Brooks Kenny, MPH – Vice President, Consumer Engagement & Partnerships, UsAgainstAlzheimer’s

Session Description and Objectives:

More than 5.8 million Americans are living with Alzheimer’s disease today, and many more have questions and concerns about their memory and brain health or that of a loved one. Despite the numbers, 60% of cases of Alzheimer’s disease go unrecognized. People are often worried about raising the topic and most providers outside of neurology are not trained to do so. 

BrainGuide by UsAgainstAlzheimer’s is a first-of-its kind, free platform that empowers people with knowledge and resources to take the best next steps in managing their own or a loved one’s brain health. BrainGuide includes a confidential memory questionnaire – taken over the phone or online in English or Spanish – followed by tailored education and resources based on the answers provided. The memory questionnaires can be self-administered or taken by a caregiver. Importantly, BrainGuide is not intended to diagnose or make treatment recommendations regarding Alzheimer’s or any other disease.

This workshop will explore how the platform was built – with market research and health equity at the foundation – the importance of brain health and memory, lessons learned when delivering a platform in both English and Spanish and the results of the program in its first year.  In addition, the workshop will aim to explore strategies for bringing culturally appropriate brain health resources to the community. In this session, we will:

  1. Define brain health and how individuals can keep their brain healthy;
  2. Identify important brain health resources for individuals concerned about their own or a loved one’s brain health;
  3. Understand lessons learned when building a technology resource for consumers concerned about their memory.
  4. Explore techniques for bringing culturally appropriate brain health messages to communities.
8:30 am
 – 
10:00 am

Session Title: Rules Review and Re-adoption: Status Report on the Regulatory Process

1.50 CE

Room assignment: Salem 3

Breakout #2

Presenter: Megan Lamphere, Section Chief, N.C. Division of Health Service Regulation, Adult Care Licensure Section

Session Description & Outcomes:

SESSION LAW 2013-413 HOUSE BILL 74 was signed into law August 23, 2013 titled:

“AN ACT TO IMPROVE AND STREAMLINE THE REGULATORY PROCESS IN ORDER TO STIMULATE JOB CREATION, TO ELIMINATE UNNECESSARY REGULATION, TO MAKE VARIOUS OTHER STATUTORY CHANGES” was signed into law August 23, 2013. HB 74 made changes to the General Statute 150B-21-3A which created a review process for all existing NC state agency rules to be reviewed every 10 years. This session will describe the procedural process of the periodic review and expiration of existing Adult Care Home rules. The Adult Care Home rules are recorded in the 10 A NCAC Chapter 13 F/G rules. This session will:

  • Provide history of the rule-making process for Adult Care Home rules and for Family Care Homes.
  • Describe the steps of the Rule Review Process from the agency review through the adoption of rules by the Medical Care Commission.
  • Explain the public comment period and the importance of stakeholder involvement.
  • Discuss the purpose of the Adult Care Home rule review, which is to update rules and to consider revision of rules which improve health and safety of residents.
10:00 am
 – 
10:30 am

NETWORKING BREAK

Location assignment: Salem Foyer

10:30 am
 – 
12:00 am

Session Title: BrainGuide: New Resource Empowering Individuals to Take Action in Their Brain Health Journey

1.50 CE - Dementia Specific

Room assignment: Salem 1

Breakout #1 REPEAT

Presenter: Brooks Kenny, MPH – Vice President, Consumer Engagement & Partnerships, UsAgainstAlzheimer’s

Session Description and Objectives:

More than 5.8 million Americans are living with Alzheimer’s disease today, and many more have questions and concerns about their memory and brain health or that of a loved one. Despite the numbers, 60% of cases of Alzheimer’s disease go unrecognized. People are often worried about raising the topic and most providers outside of neurology are not trained to do so.

BrainGuide by UsAgainstAlzheimer’s is a first-of-its kind, free platform that empowers people with knowledge and resources to take the best next steps in managing their own or a loved one’s brain health. BrainGuide includes a confidential memory questionnaire – taken over the phone or online in English or Spanish – followed by tailored education and resources based on the answers provided. The memory questionnaires can be self-administered or taken by a caregiver. Importantly, BrainGuide is not intended to diagnose or make treatment recommendations regarding Alzheimer’s or any other disease.

This workshop will explore how the platform was built – with market research and health equity at the foundation – the importance of brain health and memory, lessons learned when delivering a platform in both English and Spanish and the results of the program in its first year.  In addition, the workshop will aim to explore strategies for bringing culturally appropriate brain health resources to the community. In this session, we will:

  1. Define brain health and how individuals can keep their brain healthy;
  2. Identify important brain health resources for individuals concerned about their own or a loved one’s brain health;
  3. Understand lessons learned when building a technology resource for consumers concerned about their memory.
  4. Explore techniques for bringing culturally appropriate brain health messages to communities.
10:30 am
 – 
12:00 am

Session Title: Rules Review and Re-adoption: Status Report on the Regulatory Process

1.50 CE

Room Assignment: Salem 3

Breakout #2 REPEAT

Presenter: Megan Lamphere, Section Chief, N.C. Division of Health Service Regulation, Adult Care Licensure Section

Session Description & Outcomes:

SESSION LAW 2013-413 HOUSE BILL 74 was signed into law August 23, 2013 titled:

“AN ACT TO IMPROVE AND STREAMLINE THE REGULATORY PROCESS IN ORDER TO STIMULATE JOB CREATION, TO ELIMINATE UNNECESSARY REGULATION, TO MAKE VARIOUS OTHER STATUTORY CHANGES” was signed into law August 23, 2013. HB 74 made changes to the General Statute 150B-21-3A which created a review process for all existing NC state agency rules to be reviewed every 10 years. This session will describe the procedural process of the periodic review and expiration of existing Adult Care Home rules. The Adult Care Home rules are recorded in the 10 A NCAC Chapter 13 F/G rules. This session will:

  • Provide history of the rule-making process for Adult Care Home rules and for Family Care Homes.
  • Describe the steps of the Rule Review Process from the agency review through the adoption of rules by the Medical Care Commission.
  • Explain the public comment period and the importance of stakeholder involvement.
  • Discuss the purpose of the Adult Care Home rule review, which is to update rules and to consider revision of rules which improve health and safety of residents.
12:00 pm
 – 
1:30 pm

Lunch, Hero Awards, and State Remarks

1.5 CE

Room Assignment: Salem 2

Program: Board and Preceptor Recognition, Sponsor Recognition and our Hero Awards. Special state guests to include Secretary of the NC Department of Health and Human Services, Kody Kinsley.

1:30 pm
 – 
4:00 pm

Session Title: Trade Show and Education Quad

1.0 CE

Room assignment: Piedmont Ballroom 4 (Downstairs)

Program: Cash prize giveaways, refreshments, and Education Foundation Raffle

(3 total breakouts -2 repeating - 1 nonrepeat - attendees will choose two)
8:00 am
 – 
9:30 am

Session Title: The Sky is the Limit….Designing a Successful Quality Improvement Program

Room Assignment: Salem 1

Breakout #1 REPEAT

Presenter: Denise Hobson, RN, BSN, Program Director, Assisted Living and Behavioral Health Accreditation Commission for Health Care (ACHC)

Session Description & Outcomes: In many industries, quality improvement is in the forefront of mission and vision statements. It tells how companies commit to excellence in all they do. So why do we struggle with designing and implementing a successful quality improvement/ performance improvement program in Assisted Living? An industry where residents select our communities to be their choice to age in place. Why do we struggle to define a program that demonstrates excellence? This session will guide attendees through developing a program that will engage and motivate owners, staff, residents, and families to be recognized as a community that sets no limits to performance at it’s best. Come join us as we travel up, up, and away. Attendees will:

  • Understand essentials to developing a quality improvement/ performance improvement program.
  • Identify the value of quality outcome measurements and the story they tell.
  • Prepare for regulatory and payor recognition as an organization focused on efficiency, safety, and improved outcomes.
  • Establish a culture of commitment to “Excellence vs Perfection”, resulting in exceptional care delivery.
  • Design a landscape for performance improvement plan and activities sure to improve operational efficiencies, clinical outcomes, and person-centered care delivery.
8:00 am
 – 
9:30 am

Session Title: Read the Room: Improving & Applying Your Emotional Intelligence

1.50 CE

Room assignment: Salem 2

Breakout #2 NON-REPEAT

Presenter: Courtney, Magnet Culture

Session Description and Outcomes:

Emotional Intelligence (EQ) is considered one of the most desirable characteristics in a leader, as it is the ability to sense, understand and effectively apply the power and acumen of emotions to facilitate higher levels of collaboration and productivity. Well-developed emotional intelligence skills make it possible to work well with a wide variety of people and to respond effectively to the rapidly changing conditions at work. This program will explore the five core factors of EQ: Self-Awareness, Self-Regulation, Motivation, Social Awareness, and Social Regulation. Attendees will:

  • Learn how to take one’s own emotional temperature and manage various emotional states in a positive manner
  • Explore how to observe and manage the emotional states of those around us and those we lead
  • Determine how to use one’s individual emotional energy to move closer to desired goals
  • Discover how to improve one’s EQ to become a better leader and communicator
8:00 am
 – 
9:30 am

Session Title: Adult Care Home Surveys: Trends, Challenges and Tips

1.5 CE
Room assignment: Salem 3

Breakout #3 REPEAT

Presenter(s): Ken Burgess, Shareholder, Baker Donelson, and Iain Stauffer, Of Counsel, Baker Donelson

Session Description & Outcomes

Join Ken Burgess and Iain Stauffer of the Baker Donelson law firm for this session covering recent adult care home surveys, trends, issues and tips from the provider perspective.  Ken and Iain will discuss ongoing issues with Plans of Protection; NCALA’s role in an ongoing lawsuit that would allow providers to sue state surveyors who exceed their authority and act unreasonably in their survey work and decisions; trends in adult care home transactions (sales and acquisitions); an update on recent changes to the N.C. Certificate of Need Law; and tips from DHSR leadership regarding ongoing issues they see in the field and how providers can prepare for and help address these issues. Attendees will:

  • Understand the last adult care home survey challenges and trends;
  • Learn tips and practical approaches to preparing for survey and responding during surveys;
  • Understand changes in the State’s certificate of need laws that may be pertinent to their businesses;
  • Understand the N.C. trends in the sales and acquisitions of adult care homes; and
  • Understand ongoing issues with State and County requirements for Plans of Protection being required during “potential” noncompliance allegations.
9:30 am
 – 
10:00 am

NETWORKING BREAK

Location assignment: Salem Foyer

10:00 am
 – 
11:30 am

Session Title: The Sky is the Limit….Designing a Successful Quality Improvement Program

Room Assignment: Salem 1

Breakout #1 REPEAT

Presenter: Teresa Hoosier, RN, CDN, Associate Clinical Director, Accreditation Commission for Health Care (ACHC)

Session Description & Outcomes: In many industries, quality improvement is in the forefront of mission and vision statements. It tells how companies commit to excellence in all they do. So why do we struggle with designing and implementing a successful quality improvement/ performance improvement program in Assisted Living? An industry where residents select our communities to be their choice to age in place. Why do we struggle to define a program that demonstrates excellence? This session will guide attendees through developing a program that will engage and motivate owners, staff, residents, and families to be recognized as a community that sets no limits to performance at it’s best. Come join us as we travel up, up, and away. Attendees will:

  • Understand essentials to developing a quality improvement/ performance improvement program.
  • Identify the value of quality outcome measurements and the story they tell.
  • Prepare for regulatory and payor recognition as an organization focused on efficiency, safety, and improved outcomes.
  • Establish a culture of commitment to “Excellence vs Perfection”, resulting in exceptional care delivery.
  • Design a landscape for performance improvement plan and activities sure to improve operational efficiencies, clinical outcomes, and person-centered care delivery.
10:00 am
 – 
11:30 am

Session Title: He Did What?! Acknowledging & Adjusting Behaviors for Effective Teamwork

1.5 CE

Room assignment: Salem 2

Breakout #2 NON-REPEAT

Presenter: Courtney, Magnet Culture

Session Description and Outcomes:

Why do people have drastically different reactions to situations? Are you the type who “goes with your gut” or do you want all the facts first? The way we respond isn’t by chance, it’s the way we’re wired – and (spoiler alert!) everyone you work with is wired differently. For leaders and staff to work well with one another, it’s imperative they know how they’re wired, how their team members are wired, and how they can adapt their styles to work best together. Attendees will:

  • Identify different behavior types to understand how team members are likely to respond to various situations
  • Learn how to adapt your style to build stronger relationships within your team
  • Improve your communication tactics to reduce unnecessary employee turnover
10:00 am
 – 
11:30 am

Session Title: Adult Care Home Surveys: Trends, Challenges and Tips

1.5 CE
Room assignment: Salem 3

Breakout #3 REPEAT

Presenter(s): Ken Burgess, Shareholder, Baker Donelson, and Iain Stauffer, Of Counsel, Baker Donelson

Session Description & Outcomes

Join Ken Burgess and Iain Stauffer of the Baker Donelson law firm for this session covering recent adult care home surveys, trends, issues and tips from the provider perspective.  Ken and Iain will discuss ongoing issues with Plans of Protection; NCALA’s role in an ongoing lawsuit that would allow providers to sue state surveyors who exceed their authority and act unreasonably in their survey work and decisions; trends in adult care home transactions (sales and acquisitions); an update on recent changes to the N.C. Certificate of Need Law; and tips from DHSR leadership regarding ongoing issues they see in the field and how providers can prepare for and help address these issues. Attendees will:

  • Understand the last adult care home survey challenges and trends;
  • Learn tips and practical approaches to preparing for survey and responding during surveys;
  • Understand changes in the State’s certificate of need laws that may be pertinent to their businesses;
  • Understand the N.C. trends in the sales and acquisitions of adult care homes; and
  • Understand ongoing issues with State and County requirements for Plans of Protection being required during “potential” noncompliance allegations.
8:00 am
 – 
9:30 am

Session Title: The Sky is the Limit….Designing a Successful Quality Improvement Program

Room Assignment: Salem 1

Breakout #1 REPEAT

Presenter: Teresa Hoosier, RN, CDN, Associate Clinical Director, Accreditation Commission for Health Care (ACHC)

Session Description & Outcomes: In many industries, quality improvement is in the forefront of mission and vision statements. It tells how companies commit to excellence in all they do. So why do we struggle with designing and implementing a successful quality improvement/ performance improvement program in Assisted Living? An industry where residents select our communities to be their choice to age in place. Why do we struggle to define a program that demonstrates excellence? This session will guide attendees through developing a program that will engage and motivate owners, staff, residents, and families to be recognized as a community that sets no limits to performance at it’s best. Come join us as we travel up, up, and away. Attendees will:

  • Understand essentials to developing a quality improvement/ performance improvement program.
  • Identify the value of quality outcome measurements and the story they tell.
  • Prepare for regulatory and payor recognition as an organization focused on efficiency, safety, and improved outcomes.
  • Establish a culture of commitment to “Excellence vs Perfection”, resulting in exceptional care delivery.
  • Design a landscape for performance improvement plan and activities sure to improve operational efficiencies, clinical outcomes, and person-centered care delivery.
CONFERENCE ADJOURN

Location, Lodging & Reservations

Below you will find a map of downtown Winston-Salem and information on hotels and group rates, including reservation links.

Location in Winston-Salem

Benton Convention Center
Winston-Salem, NC 27101
Phone: (336) 727-2976

twincityquarter.com

Lodging & Reservations

Hotel room rates are guaranteed until midnight of Tuesday, September 6, 2022 (Marriott) and Wednesday, September 7, 2022 (Embassy Suites). After that date, you may have to pay the prevailing room rate. Be sure to ask for the NCALA group rate! Do not wait! Rooms sell out quickly!

Last Day to Book: Wednesday, September 7, 2022
MARRIOTT
$164 per night
Group rate
Directions >
EMBASSY SUITES
$184 per night
Group rate
Directions >

2022 Sponsors

© 2022 North Carolina Assisted Living Association - All Rights Reserved
cross