One Team. One Mission.

2024 NCALA Fall Conference

October 8-10, 2024
Benton Convention Center, Winston-Salem, NC

One Team. One Mission.

NCALA’s favorite time of the year is when we all get together as one industry. Vendors, Providers, Administrators, Nurses, Peers, and Friends. No matter what our job title may be, we are all a part of one team with one mission. The 2024 NCALA Fall Conference and Trade Show will be one to remember with timely and relevant topics and expert speakers! As always, it will include networking opportunities and time to unwind with friends. Participate in our silent auction, trade show raffle, and prize drawings for a chance to take home some extra cash or to win an item.

  • 15 hours of eligible Continuing Education- applicable for all NC Assisted Living Administrators and NC Family Care Home Administrators. NCALA is in the process of applying for credit approval through other boards and associations.
  • Refund Policy: We would hate for you to miss this conference, but if you must, cancellations and request for refunds must be received by September 20, 2024. Substitutions can be made. Cancellations and substitutions should be submitted via email to stephanie@ncala.org.
  • **Please note that there will not be a virtual or recorded option offered this year. This event is in-person only.
  • DSS and Ombudsmen may register for free; however, you will need to call (919-467-2486) or email stephanie@ncala.org to register, rather than using the online registration form.
Singer at 2023 Conference2023 Conference Session

Our 2024 Speakers

Christopher Ridenhour

GFN, Keynote Speaker, Consultant, Healthcare Management Professional
Read Bio

With 20 years of progressive executive leadership serving aging services organizations, I have served as a National Conference Keynote, Consultant, and Thought Leader to many organizations such as The Pioneer Network/Greenhouse Project, LeadingAge (all state affiliates), Argentum, AHCA/NCAL, NADONA, ANFP, ACF, and AHE. LeadingAge awarded me “Facilitator of the Year.” Additionally, I have been a 25-year National DEI Trainer for the Anti-Defamation League and National Coalition Building Institute.

For nearly 2 decades, I served as the Chief Learning Officer to two multi-site Healthcare/Social Services organizations. Accountabilities included:

  • Creating and delivering system-wide Onboarding processes
  • Diversity, Equity, and Inclusion Compliance
  • Curriculum development and delivery of Leadership Development for all levels
  • Creating and maintaining system-wide HPI (Human Performance Improvement) strategies
  • Ensuring all levels of personnel demonstrated daily behaviors and attitudes that aligned with theorganizations’ Mission, Vision, and Values.

Brooke Baragona

Program Development, SembraCare
Read Bio

Brooke Baragona brings nearly 15 years of dedicated experience in business development to her role at SembraCare, with a keen focus on fostering strong provider relations, enhancing practice management strategies, and advocating for impactful public policies in the Assisted Living and Home Care spheres. A proud graduate of North Carolina State University with a degree in Communications, Brooke has honed her expertise through extensive collaboration with Home Care and Assisted Living providers across North Carolina. Her profound understanding of Medicaid, Managed Care, and Practice Management has been instrumental in driving positive outcomes in these vital sectors. Brooke is actively engaged in various stakeholder groups including the NC Home & Hospice Association, the NC Assisted Living Association, The NC Senior Living Association, the NC Coalition on Aging, and the NC Association on Aging, where her commitment to advancing
quality care and advocacy shines through.

Richard Rutherford

Consultant, SembraCare
Read Bio

Richard Rutherford is a graduate of Harvard College (BA) and Columbia University (JD) and has worked for many years in the NC Medicaid arena as a consultant, provider, speaker, and advocate for the residents receiving care. He participates as a teacher on PCS topics in the NCSLA Administrator in Training program and received the 2021 Long Term Care Champion award from North Carolina Senior Living Association for his service to adult care communities and their residents. He is a member of many stakeholders and provider groups, and supports the Association for Home and Hospice Care, NC Assisted Living Association, and NC Senior Living Association.

Luanne Weeks

Customer Support, SembraCare
Read Bio

Lu Weeks background in health care spans 4 decades. She began her career as a Practical Nurse and later received her Social Work Certification from Kindred Healthcare. She also holds an Adult Care Home Administrators Certificate. Prior to her joining the SembraCare Team Lu owned and operated both ACH and Memory Care Facilities with her husband John. Dedicated to the quality of care for residents residing in facilities within the state, she works closely with the North Carolina Adult Care Association, North Carolina Senior Living, and North Carolina Assisted Living. She has in-depth knowledge of facility management, DHSR Rules and Regulations, as well as facility finances. She enjoys staying abreast of changes within the industry.

Brigitte Specht

Chief Growth Officer, KJB Sales Consulting
Read Bio

Brigitte Specht is an award-winning, goal-oriented, and dedicated sales and operations executive with years of experience in senior living in B2B sales, B2C sales, sales training, start-up management, turnarounds, and operations management.  In her last role as a VP of Sales at one of the largest providers in the US, she is credited to producing 840 million dollars of annual new move in revenue across 94 assets by leading a team of 10 Regional Sales Directors and over 100 Directors of Sales.  She is a founder and Chief Growth Officer of KJB Sales Consulting, a boutique sales consultant firm supporting investors and operators in senior living connect to more families in a meaningful way.  Brigitte resides in Holly Springs, NC and spends her free time with her family on beautiful Lake Gaston.

Jessica Phaup

Chief Curiosity and Education Officer, KJB Sales Consulting
Read Bio

Jessica Phaup is regarded as a confident top-notch speaker, trainer and coach.  In her previous role at a large senior living provider, she is credited for generating 520 million in annual revenue by leading a team of 4 Regional Sales Directors across 54 communities.  Her passion lies in onboarding, training and coaching sales professionals to be the best that they can be in every interaction with a prospective family.  She is trained as a
Sales Gym Coach, a Richardson Sales Coach, in Sherpa Coaching and Challenger Selling.  She is a founder and Chief Curiosity and Education officer for KJB Sales Consulting.  Jessica currently resides in Columbia, SC and enjoys spending her free time on the golf course and with her family.

Rhonda DeMeno

RN, BS, MPM,  A-IPC, CPHRM, Director Clinical Risk Services -Senior Living Center of Excellence, WTW
Read Bio

Rhonda has over 30 years of experience in the healthcare industry as an expert on post-acute operations. Rhonda is a published author of the Long-Term Care Mock Survey Toolkit and multiple white paper topics on federal and state payment systems, risk management topics, home care safety, infection control, workplace violence, regulatory compliance, artificial intelligence, and Senior Living operations.

Rhonda has developed policies and procedures for national senior living and other healthcare organizations on emergency preparedness, regulatory compliance, and clinical programs. Rhonda developed internal audits for survey preparedness and risk assessments for Senior Living, and other healthcare providers. Rhonda is a frequent presenter at industry conferences on corporate compliance, risk management and regulatory topics
and has served on the Board of Directors for Care Choice. Rhonda is an active member of Argentum and participates in the Clinical Executive Committee and Vaccine Task Force and serves on the WTW Global Communicable Disease Task force.

Kate Colberg

Risk Advisory Lead - North America, Alert:24
Read Bio

Kate started her career with the United States State Department’s Overseas Security Advisory Council (OSAC) where she covered the region of South and Central Asia. Since leaving government service, Kate embarked on a 20+ year career in risk and crisis management which has included:

  • Responder and case manager on dozens of kidnap for ransom, piracy, extortion, and unlawful
    detention cases
  • Coordination and management of evacuations for multinational corporations
  • Development and delivery of international travel safety and security training specifically
    designed for female travelers.
  • Physical site security assessments for multinational corporations & government clients
  • Numerous security-focused speaking engagements including keynote speaker for the National Women in Business Aviation Conference

Kezia Scales

Vice President of Research & Evaluation at PHI
Read Bio

Dr. Kezia Scales is the Vice President of Research & Evaluation at PHI, a national research, advocacy, and workforce innovations organization committed to promoting quality direct care jobs as the foundation of quality care for older adults and people with disabilities. In her role, Kezia leads PHI’s strategy for building the evidence base on state and national policies and workforce interventions that improve direct care jobs, elevate this essential workforce, and strengthen care processes and outcomes. studying and advocating for person-centered, high-quality long-term care with a focus on direct care workers for over 15 years, and regularly disseminates research findings, policy recommendations, and best practices to diverse audiences through reports and articles, conferences and webinars, media outlets, and more. Kezia currently co-chairs the workforce committee of the national Moving Forward Nursing Home Quality Coalition, co-leads the Advancing Workforce Analysis and Research for Dementia (AWARD) Network, serves on the national Family Caregiving Advisory Council convened by the Administration for Community Living, represents PHI as a core partner in the national Direct Care Workforce Strategies Center, and serves on the Board of the Center for Excellence in Assisted Living (CEAL@UNC) and the Advancing Excellence in Long-Term Care Collaborative, among other
roles.

Mary Ann Drummond

RN, Director of Quality, Calyx Living
Read Bio

Mary Ann Drummond, RN, is a dementia educator and award-winning author of titles including Meet Me Where I Am – An Alzheimer’s Care Guide, I Choose to Remember, and co-author of Grandma and Me – A Kid’s Guide for Alzheimer’s and Dementia. Mary Ann has a passion for presenting innovative and successful strategies in caregiver and provider settings to assist individuals with dementia “live their personal best” each day. With over thirty years of nursing experience and senior living industry experience, she credits much of her expert knowledge to the greatest teachers of all, those who live with Alzheimer’s disease and related dementias. When not working, Mary Ann enjoys supporting caregiver settings across the country to increase successful outcomes in dementia care.

Kimberly Clement

MPH, Paramedic, Program Manager, Healthcare Preparedness Program, DHSR, Office of Emergency Medical Services, NC Department of Health and Human Services
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Kimberly completed her bachelor’s in psychology at the University of North Carolina and her Master of Public Health from UNC Gillings School of Global Public Health. Kimberly’s career started as a Paramedic in Wake County, where she spent 12 years in EMS before transitioning to the NC Public Health Preparedness & Response Branch as part of their Planning, Training & Exercise Unit in 2016. Kimberly came to the NC Office of EMS in June 2018 to oversee the Healthcare Preparedness Program. Currently Kimberly manages the NC Healthcare Preparedness Program as part of the NC Office of Emergency Medical Services. Part of her role includes providing strategic planning and direction for the Healthcare Preparedness Program, overseeing the eight Healthcare Preparedness Coalitions, and serving as the ESF-8, Disaster Medical Services Lead during emergencies and disasters. Kimberly oversees all aspects of the HPP Program.

Mickey Boyles

Assistant Healthcare Preparedness Coordinator – Operations, Piedmont Healthcare Preparedness Coalition
Read Bio

Mickey Boyles joined the PHPC as the Operations Coordinator in September 2022. He has previous work experience in nearly all aspects of emergency services to include 30 years as a Paramedic. Additionally, Mickey has been a firefighter and a sworn law enforcement officer during his 33-year career in emergency services. He brings a multitude of experiences to our THPC staff, having coordinated, and conducted many training courses in long-term care tabletop exercises, law enforcement, firefighting, rescue, hazardous materials, and advanced life support. Mickey has served on many joint task forces with the State of NC, FEMA, and Homeland Security.

Robert Reece

Emergency Management Coordinator, Winston-Salem/Forsyth County Office of Emergency Management
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Robert serves as the Operations & Exercise Officer. Robert also served as the acting director of his agency for 8 months in 2018. He has been a volunteer firefighter/EMT for more than 30 years and was a career firefighter for 22 years. He acquired a BS in Fire Service Administration in 2008 and an MPA concentrating in Emergency Management in 2011. He is a North Carolina Emergency Management approved instructor in ICS, Local Incident Management Team, Basic Public Information Officer, etc. Robert has been deployed for several disasters involving hurricanes, wildfires, and other incidents. He oversees disaster recovery as part of his duties.

Tyler Leonhardt

Senior Vice President of Operations, Cogir Senior Living
Read Bio

Tyler has over 10 years of experience in senior living operations, marketing, accounting and has a true passion for our senior population.  He currently serves as a member of the North Carolina Assisted Living Association Board of Directors. His drive for success shines through as a leader by fostering an exceptional environment for teams to achieve optimal business performance. Tyler earned a bachelor’s degree in Organization and Public Communication with a minor in Business Administration from Appalachian State University.

Holly McMurray

Senior Vice President of Care and Compliance, Cogir Senior Living
Read Bio

Holly has over 20 years of experience in senior living, excelling in roles such as Regional Director of Operations, Corporate Compliance Officer, and Director of Licensing and Regulatory Compliance. As a Certified Dementia Practitioner, she has also taught the Certified Assisted Living Director (CALD) training course for her state’s chapter of the National Center for Assisted Living (NCAL). Holly holds a Master of Healthcare Administration and a Master of Business Administration, demonstrating her dedication to excellence and leadership in the senior living industry.

Hayden Swanson

Program Consultant, North Carolina State Refugee Office
Read Bio

Hayden Swanson is a Program Consultant in the North Carolina State Refugee Office. He studied Psychology and African Studies at Boston University. He is a fluent Swahili speaker whose study of language and culture in East Africa predicated his interest in working with refugees. Before joining the State Refugee Office in North Carolina, Hayden worked in refugee resettlement for five years at Catholic Charities of Northeast Kansas. In the employment services program, he helped refugees find initial employment for self-sufficiency and then progress towards fields relevant to their interests and experience. He later managed a refugee youth mentoring program that guided individuals through establishing career and education paths for themselves. A North Carolina native, Hayden is eager to build capacity and identify workforce solutions at the state level.

Conference Sessions

15 total NC DHSR Continuing Education Credits available.

NCALA is in process of applying for credits to other approvers.

Select the day below to see the schedule for that day.
Tuesday, Oct 8
Wednesday, Oct 9
Thursday, Oct 10

12:00 pm
 – 
1:30 pm

Love, Loyalty, and the Language of Leaders in the Time of Chaos and Change!

Presenter:
Christopher Ridenhour, GFN, Keynote Speaker, Consultant, Healthcare Management Professional
Continuing Education Credits:
1.50 CE
Location Assignment:
Salem 2
General Session:
Welcome and Opening Keynote
Session Description & Outcomes:

Leader, there has never been a more critical time to embody the phrase “Be the change.” The enormity of the Great Resignation demands new approaches that inspire all team members to elevated levels of commitment and purpose. So, what is the secret sauce to easing the horrific impact of the personal and professional heartbreak that defines today’s workplace culture? What tools guarantee loyalty and engagement in 2024 and beyond? Perhaps it’s not the “WHAT,” but the “WHO!”

Over the course of our careers, chances are, we’ve work side-by-side with a true leader who rocked our professional world! Their superpower had nothing to do with their title, degrees, or certifications. These legends actively and intentionally devoted their efforts to OUR professional success and personal wellbeing. We stayed late, arrived early, and rose to each challenge. We sought their feedback and welcomed their guidance. The significance of the relationship encouraged authentic growth and our unwavering loyalty. Do you inspire the same greatness from everyone around you? Do you have what it takes to whip the workforce crisis?

  • Leaders learn techniques that motivate team members to embrace change, own problems, and take personal accountability for challenges and mistakes.
  • Large group movement reveals the behaviors that define the current disarray occurring in workplace cultures as well as the actions that mitigate the negativity.
  • Identification of the organizational touchpoints directly impacting higher retention and engagement which include onboarding, rewards/recognition, discipline, etc.
  • Leaders learn the tenets of Human Performance Improvement that motivate others as demands increase without the promise of additional resources.
  • Large group activities reveal the sources and manifestations of “compassion fatigue.”
  • Small group interaction transfers the learning related to outcome-based approaches to sustained engagement.
1:30 pm
 – 
2:00 pm

NETWORKING BREAK

Location Assignment:
Salem Foyer
PROGRAM:
Heavy Refreshments
2:00 pm
 – 
3:30 pm

Regulatory and Legislative Update

Presenter:
Kyle Loeber, Manager, Public Policy, Argentum; Jay Ludlum, Deputy Secretary, NC Medicaid; Sabrena Lea, Deputy Director, NC Medicaid, LTSS; Megan Lamphere, Section Chief, DHSR, ACLS; Victor Orija, State Ombudsman, NCDHHS
Continuing Education Credits:
1.50 CE
Location Assignment:
Salem 2
General Session:
Industry Update
Session Description & Outcomes:

Industry impact update to include: NC Medicaid, Division of Health Benefits, Division of Health Service Regulation, Adult Care Licensure, State Ombudsman and legislative update given by our national partner Argentum.

3:45 pm
 – 
5:15 pm

Love, Loyalty, and the Language of Leaders Deep Dive- PART 2

Breakout #1- NON-REPEATING
Presenter:
Christopher Ridenhour, GFN, Keynote Speaker, Consultant, Healthcare Management Professional
Continuing Education Credits:
1.50 CE
Location Assignment:
Salem 2
Session Description & Outcomes:

Leaders practice a proactive coaching method that improves retention, workplace satisfaction, engagement, and the quality of team relationships.

  • “Perspective-Taking” as a method/tool/strategy to greater understanding and empathy.
  • Introduction of uncomplicated coaching tool for greater partnership and accountability.
3:45 pm
 – 
5:15 pm

Navigating Medicaid, Managed Care and Empowering the Workforce

Breakout #2- NON-REPEATING
Presenter:
Brooke Baragona, Program Development; Richard Rutherford, Consultant; Luanne Weeks, Customer Support - SembraCare
Continuing Education Credits:
1.50 CE
Location Assignment:
Salem 1
Session Description & Outcomes:

We’ll provide crucial updates on the present state of Medicaid and Managed Care in North Carolina, alongside insights into their evolving payment methods and program administration. Our discussion will also cover pressing topics such as dual eligibles and the ongoing workforce challenges, aiming for a more comprehensive understanding of the complex landscape ahead. Our audience will learn:

  • Understand NC Direct Medicaid Basics, With Personal Care Services, CAP/DA and CAP/C, and State and County Special Assistance Overview.
  • Learn the impact of Medicaid Expansion – what does it mean that 400,000 new individuals are now covered through broader eligibility.
  • Gather a working knowledge of Medicaid Managed Care 1.0  – about the Five Standard Plans which started July 1, 2021.
  • Gather a working knowledge of Medicaid Managed Care 2.0  – about the Four Tailored Plans which will start July 1, 2024 in a “soft launch.”
  • Be able to identify the things a Case Manager needs to know about placing a beneficiary in an adult care home or in a private residence.
  • Be prepared to answer the important questions which a Case manager will be asked when contacted by an assisted living facility or home care agency about the patient.
  • Have a working knowledge of the steps a patient must go through to get adult care home and or in home care services started, and the missteps that can occur along the way.
  • Develop a contact list of important sources of information and key individuals in Medicaid and the Managed Care Companies who can help you help the beneficiary in getting properly placed.
5:15 pm
 – 
6:45 pm

Opening Reception

Continuing Education Credits:
1.5 CE
Location Assignment:
Salem Foyer
PROGRAM:
Platinum Sponsor Education Fair and Silent Auction supporting the PAC! (Winners announced 6:30 pm!)
(4 total breakouts - 2 repeating - 2 non-repeating - attendees will choose two)
8:30 am
 – 
10:00 am

Hire, Train, and Retain: Cultivating a Successful Sales Culture in Four Easy Steps

Breakout #1 REPEATING
Presenter:
Brigitte Specht, Chief Growth Officer; Jessica Phaup, Chief Curiosity and Education Officer, KJB Sales Consulting
Continuing Education Credits:
1.50 CE
Location Assignment:
Winston 1
Session Description & Outcomes:

As staffing and occupancy challenges continue to be at the forefront of senior living and future demand continues to grow, it is critical for organizations and communities to have a solid salesforce to connect new residents with their brand.  Join us for an insightful presentation where we unravel the key strategies to build and sustain a thriving sales culture.  We will guide you through a comprehensive framework that simplifies the complex process of nurturing a sales-oriented environment.  From strategically selecting the right talent to providing a coaching culture and implementing retention strategies that motivate a sales force, this presentation offers practical solutions to enhance your teams performance and job satisfaction. Attendees will:

  • Learn how to identify, recruit and hire top talent
  • Explore a coaching culture to engage and retain driven sales professionals
  • Understand what motivates top performers and discover practical approaches to foster a positive work culture
  • Gain insights on how to be an effective sales leader and cultivate a sales culture in senior living
8:30 am
 – 
10:00 am

The Staggering Risk of Workplace Violence in Senior Living- “Preparing for the Unthinkable”

Breakout #2 NON-REPEATING
Presenter:
Rhonda DeMeno, RN, BS, MPM,  A-IPC, CPHRM, Director Clinical Risk Services -Senior Living Center of Excellence, WTW; Kate Colberg, Risk Advisory Lead - North America, Alert:24
Continuing Education Credits:
1.50 CE
Location Assignment:
Winston 2
Session Description & Outcomes:

Senior Living communities must adopt a comprehensive workplace violence prevention plan to create a safe and secure environment for the associate’s and residents.  The workplace violence prevention plan must address a plan to minimize the risk of violence- related incidents within the organization and create a secure environment for everyone.  By implementing preventative measures that hep to identify risk and intervene before incidents escalate into violent situations.   Workplace violence prevention plans will aide in minimizing the organizations liability by demonstrating that reasonable steps were taken to prevent and address violent incidents.

This session will address the importance of adopting a workplace violence prevention plan to ensure compliance with legal requirements, avoid penalties, ensure employee and associate well- being, and enhance reputational trust.  Attendees will:

  • Discuss prevention strategies and response plans for active assailant.
  • Identify organizational risk factors though a hazard vulnerability and security vulnerability assessments.
  • Describe components of an active assailant and workplace violence plan.
8:30 am
 – 
10:00 am

“Help! There’s a Monster Under My Bed!” and Other Dementia Care Challenges

Breakout #3 REPEATING
Presenter:
Mary Ann Drummond, RN, Director of Quality, Calyx Living
Continuing Education Credits:
1.5 CE (Dementia Specific)
Location Assignment:
Winston 3
Session Description & Outcomes:

In this interactive session, author and dementia educator Mary Ann Drummond explores the real-life challenges often faced when residents living with dementia demonstrate expressive behaviors in the assisted living setting.  Participants will gain practical skills and knowledge to decrease caregiving risks while increasing the reward of helping residents with dementia live their “personal best” each day. Participants will:

  • Recognize the subtle signs of agitation to determine when a resident is at risk to demonstrate expressive behavior and if early intervention is necessary to reduce the risk of escalation.
  • Identify three essentials to increase communication success in dementia care.
  • Identify essential tools to pack in the “caregiving toolbox” for interventions to address expressive behaviors when observed.
10:00 am
 – 
10:15 am

NETWORKING BREAK

Location Assignment:
Winston Foyer
10:15 am
 – 
11:45 am

Hire, Train, and Retain: Cultivating a Successful Sales Culture in Four Easy Steps

Breakout #1 REPEATING
Presenter:
Brigitte Specht, Chief Growth Officer and Jessica Phaup, Chief Curiosity and Education Officer, KJB Sales Consulting
Continuing Education Credits:
1.50 CE
Location Assignment:
Winston 1
10:15 am
 – 
11:45 am

Senior Living Litigation Trends

Breakout #2 NON-REPEATING
Presenter:
Rhonda DeMeno, RN, BS, MPM, A-IPC, CPHRM, Director Clinical Risk Services -Senior Living Center of Excellence, WTW
Continuing Education Credits:
1.50 CE
Location Assignment:
Winston 2
Session Description & Outcomes:

Senior Living communities must have a comprehensive risk management practice including robust policies, training programs and proper documentation.  Senior Living communities can face lawsuits related to various reasons surrounding care, contractual disputes, employment disputes and other regulatory consequences.

The presentation will address building a defense strategy utilizing data insights, staff training, and communication plans to defend wrongful allegations of staffing shortages that result in   accidents, falls, medication errors neglect and abuse.  Attendees will gain better insight regarding managing claims in senior living.

  • Create awareness on building a defensive strategy for managing claims.
  • Review data and claim trends impacting the senior living industry.
10:15 am
 – 
11:45 am

“Help! There’s a Monster Under My Bed!” and Other Dementia Care Challenges

Breakout #3 REPEATING
Presenter:
Mary Ann Drummond, RN, Director of Quality, Calyx Living
Continuing Education Credits:
1.50 CE
Location Assignment:
Winston 3
11:45 am
 – 
1:15 pm

Hero Awards Luncheon

Presenter:
Jill Simmerman Lawrence, Deputy Director, Division of Aging
Continuing Education Credits:
1.5 CE
Location Assignment:
Salem Ballroom (Upstairs)
PROGRAM:
Sponsor Recognition, Special Guests and Entertainment, and Hero Awards Presentations
1:30 pm
 – 
4:00 pm

Trade Show

Continuing Education Credits:
1.5 CE
Location Assignment:
Piedmont 4 (Downstairs)
General Session:
Education Stations- (6) Vendors
PROGRAM:
3:45 pm--(2) 500.00 Cash giveaways, PAC Vacation Raffle Ticket winner chosen, Raffle announcements. GOAT Trophy Presentation
(3 total breakouts - 3 repeating - attendees will choose two)
9:00 am
 – 
10:30 am

Recruit and Support Immigrant Direct Care Workers as One Solution to the Assisted Living Workforce Crisis

Breakout #1 REPEATING
Presenter:
Kezia Scales, PhD, Vice President of Research & Evaluation, PHI; Hayden Swanson, Program Consultant, North Carolina State Refugee Office
Continuing Education Credits:
1.50 CE
Location Assignment:
Salem 1
Session Description & Outcomes:

One in four direct care workers in assisted living communities and other residential long-term care settings across the United States are immigrants, according to PHI’s research. As the population grows older and demand for long-term care increases, immigrants will play an increasingly critical role in bolstering this essential workforce. Join this session to learn more about the national immigration policy landscape as it pertains to direct care workers and to hear from North Carolina immigration experts about what is happening here in our state and what resources are available. Session participants will also have a chance to learn from the speakers and each other about how to best recruit, support, and retain immigrants within your own communities—for the benefit of staffing overall and for the provision of culturally and linguistically competent care for your residents. By the end of this session, participants will be able to:

  • Describe key immigration policy developments and opportunities at the federal level
  • Discuss relevant immigration efforts at the state and local level in NC
  • Identify practical steps that providers can take to recruit and support immigrants in the assisted living workforce

 

9:00 am
 – 
10:30 am

Mastering Compliance: Strategies for Deficiency-Free Surveys

Breakout #2 REPEATING
Presenter:
Holly McMurray, Executive Vice President of Care and Compliance; Tyler Leonhardt, Senior Vice President of Operations, Cogir Senior Living
Continuing Education Credits:
1.50 CE
Location Assignment:
Salem 2
Session Description & Outcomes:

Cadence by Cogir began operating in North Carolina during the midst of the pandemic. Fast-forward to 2024 and six out of seven Cadence Living communities are deficiency-free. Learn about the key components to building a culture of compliance and the five key steps to achieve a deficiency-free survey. The session will finish with aspects of preparing for the survey and post-survey actions. Attendees will:

  • learn about incorporating leadership, staff training, and communication into developing a culture that promotes compliance
  • gain knowledge about an outline of key steps to help achieve a deficiency-free survey
  • using strategies such as mock surveys, training staff to engage with surveyors, and developing a survey checklist

 

9:00 am
 – 
10:30 am

Focusing Facilities on Emergency Preparedness

Breakout #3 REPEATING
Presenter:
Kimberly Clement, MPH, Paramedic, Program Manager, Healthcare Preparedness Program, DHSR, OEMS, NCDHHS; Mickey G Boyles, Assistant Healthcare Preparedness Coordinator – Operations, Piedmont Healthcare Preparedness Coalition; Robert Reece, Emergency Management Coordinator, Winston-Salem/Forsyth County Office of Emergency Management.
Continuing Education Credits:
1.50 CE
Location Assignment:
Salem 3
Session Description & Outcomes:

Learn about important elements from local, regional, and state level partners on how to focus on your facility’s emergency preparedness. This session will outline key factors for your team to focus on in building and maintaining a successful emergency preparedness plan. Elements will include how to utilize a risk assessment to help focus your plan, keys to mitigation of incidents, the basics of the planning process and ways you can connect and build preparedness through training and drills. Additionally, you will learn about the emergency response coordination and the different partners involved across North Carolina during these types of incidents

10:30 am
 – 
10:45 am

NETWORKING BREAK

Location Assignment:
Salem Foyer
10:45 am
 – 
12:15 pm

Recruit and Support Immigrant Direct Care Workers as One Solution to the Assisted Living Workforce Crisis

Breakout #1 REPEATING
Presenter:
Kezia Scales, PhD, Vice President of Research & Evaluation, PHI; Hayden Swanson, Program Consultant, North Carolina State Refugee Office
Continuing Education Credits:
1.50 CE
Location Assignment:
Salem 1
10:45 am
 – 
12:15 pm

Mastering Compliance: Strategies for Deficiency-Free Surveys

Breakout #2 REPEATING
Presenter:
Holly McMurray, Executive Vice President of Care and Compliance; Tyler Leonhardt, Senior Vice President of Operations, Cogir Senior Living
Continuing Education Credits:
1.5 CE
Location Assignment:
Salem 2
10:45 am
 – 
12:15 pm

Focusing Facilities on Emergency Preparedness

Breakout #3 REPEATING
Presenter:
Kimberly Clement, MPH, Paramedic, Program Manager, Healthcare Preparedness Program, DHSR, OEMS, NCDHHS; Mickey G Boyles, Assistant Healthcare Preparedness Coordinator – Operations, Piedmont Healthcare Preparedness Coalition; Robert Reece, Emergency Management Coordinator, Winston-Salem/Forsyth County Office of Emergency Management
Continuing Education Credits:
1.5 CE
Location Assignment:
Salem 3

Location, Lodging & Reservations

Below you will find maps of downtown Winston-Salem, inside the convention center and information on hotels and group rates, including reservation links.

Location in Winston-Salem

Benton Convention Center
Winston-Salem, NC 27101
Phone: (336) 727-2976

twincityquarter.com

Location Inside the Convention Center

Below you will find a map of inside the convention center and information on hotels and group rates, including reservation links.

Benton Convention Center

Lodging & Reservations

PLEASE NOTE: Book by September 10, 2024 to receive group rate. If you call hotels directly, be sure to ask for the NCALA group rate! Do not wait! Rooms sell out quickly!
MARRIOTT
$174 per night
Group rate
Directions >
EMBASSY SUITES
$169 per night
Group rate
Directions >

2024 Sponsors

© 2024 North Carolina Assisted Living Association - All Rights Reserved
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